BECOME A ZIGZAGGER
THE WORLD’S MOST CONNECTED POST-PURCHASE AND RETURNS NETWORK. We were the experts in returns. Now we are the experts in the whole post-purchase experience!
We are ZigZag
THE WORLD’S MOST CONNECTED POST-PURCHASE AND RETURNS NETWORK
We are an award-winning eCommerce returns and post purchase specialist, founded in 2015.
With over 250 team members across the UK, Bulgaria, France, Portugal, Germany, and Spain, we are continually innovating the after-checkout experience for our retailers by reducing cost and complexity, driving sustainability, and fostering customer loyalty.
Today, our SaaS platform provides access to over 3,000 carrier lanes across 170 countries, supporting more 1,100 retailers including our leading enterprise and logistics clients The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, Photobox, Carrefour, Lands’ End and DHL.
We were the experts in returns. Now we are the experts in the whole post-purchase experience!
Founded in 2015
At the heart of returns since the very beginning
Truly Global Team
UK, Bulgaria, France, Portugal, Germany, and Spain
250+ Employees
Representing 26 different nationalities
OUR LOCATIONS 🌍
We’re a globally connected team that embraces remote and flexible working, enabling our people to collaborate and thrive from wherever they are. While many of our roles offer the flexibility to work remotely, some positions and locations are based on-site to support team collaboration and business needs.
We have physical offices in Bulgaria and Paris, with our head office based in the UK, offering a mix of remote, hybrid, and in-office working environments.
We have physical offices in Bulgaria and Paris, with our head office based in the UK, offering a mix of remote, hybrid, and in-office working environments.
What it means to be a ZigZagger
Being part of ZigZag means taking ownership of your work, showing resilience when things are challenging, and bringing curiosity to explore new ideas and ways of working. We value people who enjoy fast-moving, collaborative environments and who feel confident contributing ideas, getting stuck in, and helping shape how we grow.
Autonomy is an important part of how we work. We trust our people to lead their work, make informed decisions, and move with pace. With that trust comes shared accountability and a strong “We Before Me” mindset – because we believe the best outcomes come from working together – and we succeed as a team.
We embrace a start-up mentality: adaptable, practical, and always evolving. Change is part of our journey, and we approach it with openness and a willingness to learn. Challenges are opportunities to grow, and setbacks help us build stronger solutions together.
We care deeply about what we’re building and the impact we make. We bring energy, ambition, and purpose to our work – while supporting one another along the way.
We care deeply about what we’re building and the impact we make. We bring energy, ambition, and purpose to our work – while supporting one another along the way.
If you’re motivated by making an impact, enjoy working collaboratively, and are excited by building something meaningful, you’ll thrive at ZigZag.
OUR CULTURE & VALUES
Our culture is built on three core values, Start-up Spirit, Human Heart, and a Grown-up Mindset which guide how we collaborate and make decisions.
It isn’t something written on posters – it’s something we bring to life every day through our actions, our relationships, and how we show up for each other and our customers.
Everyone plays a role in shaping our culture through how we communicate, support one another, and celebrate success.
How We Live Our Values
Our values come to life in how we work, collaborate, and support one another – shaping our culture every day.
Start Up Spirit
- Be tenacious. Be all in
- Bring a full heart & sharp mind
- Unafraid to forge the trail
- Roll with the Zig days. And with the Zag days
Human Heart
- Care. And some
- Pay it forward
- We before me
- Live hard. Work hard
Grown-up Mindset
- Innovate through expertise
- Meritocracy over hierarchy
- Turn the telescope
- Make smart decisions. Take smart risks
Monthly Value Awards
Our values are at the heart of everything we do, and we are committed to recognising individuals who are truly "All In" and consistently bring these values to life. By sharing their inspirational stories, we celebrate the positive impact they make across the business.
Here at ZigZag, our Values Champions come together each month to review nominations and select individuals who best demonstrate our values in action.
Here at ZigZag, our Values Champions come together each month to review nominations and select individuals who best demonstrate our values in action.
These awards provide an opportunity to highlight outstanding contributions and recognise those who go above and beyond in embodying our culture.
Hear From the Team Behind ZigZag
Global Benefits, Wherever You Are
We’ve created a benefits package that supports your wellbeing, growth and work-life balance wherever you are, complemented by location-specific benefits available on our location pages.
Day off on your birthday
To celebrate you, enjoy an extra day off on your birthday.
Additional holiday entitlement
Awarded for each completed year of service (up to a maximum of six extra days).
Summer working hours
From June to August (inclusive), our summer working hours include early finishes on Fridays — giving you more time for what you love.
Working from abroad policy
As part of our commitment to flexibility and work–life balance, we support short‑term international remote working for eligible employees.
Learning and Development
L&D budget and allocated time to utilise it - access to a personal budget to support your professional growth and training.
Employee referral bonus scheme
Earn rewards for referring successful candidates to the company.
Office Equipment Budget
To ensure our team is equipped to thrive in their home office setups when working remotely.
Paid volunteer day
As part of our commitment to social and environmental responsibility, we offer all employees one paid Volunteer Day per calendar year to contribute to a cause that matters.
Mental Health Support
Ensuring our teams have access to appropriate mental health resources/support platforms, dependent on their location.
A Few Things to Know
Not all global benefits are available in every location due to differences in working styles and local practices. For more information, please speak to the Talent Acquisition team during the interview process.
MEET OUR TEAM
Current Opportunities
Don't worry if you don't see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along.